Sydney Textile Co. Opera House Zip Pouch, Sydney, NSW

Country Culture will post to anywhere in the world from NSW, Australia. All orders will be sent out within 1-3 business days. Please note: due to the current circumstances around COVID-19, online tracking info and freight times may be slower than usual.

If for any reason your order will take longer to dispatch, you will be notified via email. Please note that packages can not be re-routed to another address once it has been sent. For this reason please make sure that your delivery address is 100% accurate when placing your order.

Please be aware that Country Culture is not responsible for any lost or stolen packages, as well as any extra fees or charges incurred whilst entering into another country.

If you are purchasing a bulk corporate order, we will send you a quote for shipping and payment will need to be received before dispatch. 

Delivery normally takes between 1-5 working days. If you do not receive your package in the mail within one and a half weeks, please notify us at info@countryculture.com.au

INTERNATIONAL DELIVERIES

We are happy to ship internationally however at this stage, please email us on info@countryculture.com.au for an individual quote. Once the quote has been accepted, we will send you an invoice. Once paid, your order will be sent internationally. All deliveries will have limited tracking services unless express shipping and/or insurance is requested via email.  Once sent, a package identification number will be emailed to you for tracking.

Please be aware that Country Culture is not responsible for any lost or stolen packages, as well as any extra fees or charges incurred whilst entering into another country.

At Country Culture, we would like our customers to be one hundred percent happy with their product purchases.

In the unlikely event that the product you have purchased is faulty or is different to its description and/or image, we are happy for you to return it within 14 days of receipt of the purchase.

We are also happy for you to return goods if you have changed your mind within 14 days of receipt of purchase.

Please email us at info@countryculture.com.au as soon as you receive your order to let us know and we will be in touch about the best way to return the item. When the goods have been returned in perfect condition, Country Culture will then offer you either a full refund or a store credit to the same value. Payments will be made by Country Culture via Paypal or our credit card gateway.  The associated shipping costs will not be refunded. 

Very rarely, you may order a product which may not be available for an unforeseen reason, or may have just sold out. Country Culture will offer you a store credit or refund to the same value as the item including shipping costs.

Please note: If you purchase a product which is handmade to order, Country Culture will not accept returns or a change of mind.

Please email us at info@countryculture.com.au with any product or shipping queries.

For custom, corporate or bulk enquiries please contact angela@countryculture.com.au

Please call 0429 473 915 for any custom orders. Customer care hours are between 9am-5pm AEST Monday-Friday.