Shipping & Delivery

The Country Culture team happily posts Australia-wide from our warehouse fulfilment centre in Sydney from Monday to Friday ( excluding public holidays). We aim to send out orders within 1-3 business days, unless you have chosen same-day delivery (please see details in table below).

If, for any reason, your order will take longer to dispatch, you will be notified via email. Please note that packages cannot be re-routed to another address once it has been sent. For this reason, please make sure that your delivery address is 100% accurate when placing your order.

Holiday Season Shipping Cut-off Dates

Standard and Express shipping orders are sent via Australia Post. If you're unsure about delivery times, we recommend choosing Express or same-day delivery to ensure your gifts arrive before Christmas. *For Express Post items being sent outside a metro area, please allow additional time. View Australia Post Christmas cut-off dates.

Please see standard shipping cut off dates below:

To NSW	To ACT	To VIC*	To QLD*	To SA	To WA	To TAS	To NT
20/12/24	20/12/24	20/12/24	20/12/24	20/12/24	18/12/24	19/12/24	16/12/24

*Parcels sent to/from Geelong, Gold Coast and Newcastle follow the above metro location cut-off dates

Please see Express shipping cut-off dates below: *For Express Post items being sent outside a metro area, please allow additional time.

Sending to metro only	Cut-off date
All other States*	23 December 2024
NT, TAS and WA	20 December 2024

Regular Shipping Options

Delays via our providers are out of our control, however we are happy to raise an enquiry with our shipping providers if you have experienced any difficulties. Country Culture cannot be held responsible for delays beyond our control, and we kindly ask you to treat our team with courtesy. For standard and express shipping, we send orders via Australia Post. View Australia Post Christmas cut-off dates.

Estimated delivery times are based on proximity to metro, regional, or remote areas, with shorter delivery times expected for cities, and longer ones for remote regions.

Delivery Option:	Cost:	Estimated Time:	Eligibility:
Standard Domestic Shipping	$12.95	3-8 Business Days	Australia-wide
Express Domestic Shipping	$20.00	1-3 Business Days	Australia-wide
Express Same-Day Delivery*	$30.00	Delivered before 5:00PM if order was placed before 10:00AM on the same day, otherwise, delivered before 5:00PM the next day.	Sydney Metro Areas only (check diagram below for eligible postcodes)
Free Domestic Shipping over $150**	n/a	3-8 Business Days	Australia-wide, for orders placed with a value over $150.00

We can send gifts to a PO Box via Australia Post.

Sydney Metro Same Day Express Delivery Area Monday to Friday ( excluding public holidays) :

*Same day shipping after cutoff time possible, please email us at [email protected] for a quote.

**Not applicable to Bulk Orders.

Incorrect Addresses and Redelivery

Country Culture is more than happy to redeliver an order if it is returned to us (usually due to an incorrect address, or if no one was able to receive it). However, to save time and hassle and avoid delays, please check beforehand that the address you elect to ship to is the correct one.

If we have to redeliver an item, we will need to charge a re-delivery fee of $25.00 for all Australian deliveries. This includes a Return-To-Sender fee as well as the cost of resending the parcel out again via Australia Post. For orders that qualified for free shipping, we will unfortunately have to charge you this fee, as complimentary shipping only covers the first instance of shipping.

Please be aware that Country Culture is not responsible for any lost or stolen packages, as well as any extra fees or charges incurred whilst entering into another country.

If you are purchasing a bulk corporate order, we will send you a quote for shipping, and payment will need to be received before dispatch.

If your orders do not arrive at their intended destination after two weeks, please notify us at [email protected].

Dispatch Date Requests

While we strive to accommodate your preferred dispatch dates, please note that during peak seasons, our fulfillment times may vary. The processing time can also depend on the quantity of gift hampers ordered.

We appreciate your understanding if slight adjustments are necessary to ensure the quality and care put into each hamper.

International Shipping

We are happy to ship internationally however at this stage, please email us on [email protected] for an individual quote. Once the quote has been accepted, we will send you an invoice. Once paid, your order will be sent internationally. All deliveries will have limited tracking services unless express shipping and/or insurance is requested via email. Once sent, a package identification number will be emailed to you for tracking.